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Dome Café Albany - GWN Award for Best Franchise Business in 2009 and 2010

Serving up the best at Dome Café Albany

Dome Café Albany owner/ operator Trevor Cosh with Jazmin McKechnie.The business ethos, ‘You're only as good as your last service', espoused by Dome Café Albany owner/ operator Trevor Cosh continues to pay dividends after securing back-to-back Albany Chamber of Commerce and Industry Business Awards.

Dome Café Albany has now won the GWN Award for Best Franchise Business in 2009 and 2010.

Trevor said winning the award was excellent recognition for his staff. "The awards are great exposure for your business and a way of looking back over 12 months enabling you to stop and assess how your business is growing," he said. "From my point of view it's great to see trading patterns – the peaks and troughs – and the consistency of growth. It is very worthwhile sitting down and applying for the ACCI awards to see what you've achieved or what areas you need to work on."

Trevor paid tribute to his team of 27 staff at Dome Café Albany who were dedicated and professional. "We have worked together now for a number of years, enjoy each other's company and work well together," he said.

Part of Dome Café Albany's success can be attributed to Trevor leading by example. He works in every facet of the operation alongside his staff and he also tries to operate a flexible workplace that accommodates staff and their personal commitments.

Now in his fifth year of trading, Trevor says he has learnt a lot - made mistakes but learnt from them and takes pride in seeing his staff shine. His team continued to work on service and delivery of product while maintaining the philosophy of ‘you're only as good as your last service'.

"Most services are consistent. We strive for perfection - it is not always achieved but we definitely aim for it," he said. "One thing I've learnt is to ensure customers know what we do so that customer's expectations can be met. I think Dome is priced right in the market and offers quality and value-for-money. Dome has something for everyone."

Trevor admitted trading seven days a week was a challenge both professionally and personally, as was managing remotely his other Dome store in Armadale. He also expressed concern about the implications of the Federal Government's changes to workplace legislation and their impact on his business into the future.

Dome Café Albany continued to support the community via football, tennis, soccer, dancing clubs and the recently launched ‘Heart-Safe' initiative. "I believe it is important to give back and contribute to the community where we can. It does get hard to support everything and it's not done for return on investment," he said.

Trevor was also excited to be involved on the ACCI Executive Committee where he was recently elected as vice president. "ACCI is an amazing organisation that is well placed in the community. Our challenge is to ensure the growing membership receives value-for-money," he said. "ACCI is a very positive organisation and I see Albany as a place that will prosper and grow."

Return to Award Winners 2010