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Albany Dynotune Centre - ACCI and Great Southern Weekender Customer Service Business of the Year Award

Exceeding expectations

Michael Martellotta was proud to receive the ACCI Albany and Great Southern Customer Services Business of the Year Award.Providing excellent customer service comes naturally to Michael Martellotta from Albany Dynotune Centre.

The business took out the ACCI Albany and Great Southern Weekender Customer Service Business of the Year Award in the 2010 Albany Chamber of Commerce and Industry Awards.

Michael won after a Cranbrook customer wrote in to the Albany Weekender about receiving fantastic service. The customer's car had broken down when she went to pick up her children from Great Southern Grammar, so Michael drove out to the school with a new battery and fitted it then and there so she could get home again.

Despite being subtly encouraged by Great Southern and Albany Weekender managing editor Wayne Harrington to attend the awards night, Michael said he had no inclination they were going to win anything.

"I was totally surprised and chuffed – I had never been to the ACCI awards before," he said.

Michael was impressed someone had taken to time to write something down on paper about their experience with him and his business.

"To me it's the tip of the iceberg – there's no better category to win as far as I'm concerned," he said.

Michael has been a mechanic for more than 28 years and operates Albany Dynotune Centre from newly-refurbished premises at Vine Street. He also owns the complementary business of Marshall Batteries, which is a more recent acquisition.

Albany Dynotune caters for all car servicing, general repairs and log book servicing. Like many, Michael and partner Kerry Turnbull juggle family and business responsibilities.

As well as taking on apprentices, Michael participates in school work experience programs and is active in several community organisations.

"It is important to treat customers well and provide good service. We try to give 110 per cent," Michael said.

"Taking the time to listen to your customers is vital. I enjoy that one-on-one time so they feel comfortable about coming in and talking about their car problems," he said.

Satisfied customers meant repeat business, Michael said, and nothing could beat word-of-mouth referrals.

Michael clearly loves running his business and it shows.

To nominate a business you believe offered outstanding service, send an email to and tell of your experience as a customer and they could be in the running for the 2011 chamber awards or see the advertisement weekly in the Weekender.

Return to Award Winners 2010