If you're in the hospitality industry or wanting to hone your skills before entering or re-entering the industry, this is the course for you.
What you'll learn:
Introduction to working in any hospitality business.
Understanding what your employer Expects of you
Understanding your role in the business and the impact you have
How to ask for help from a trainer
Understanding the importance of high standards in workplace (Including personal presentation)
Learning and practicing various meet and greet styles depending on the type of business
Phone Etiquette
Interacting with Guests (Fundamentals)
Understanding the Menu and Importance of product knowledge
How to Upsell
And much more
Get in quick as spaces are limited.
All materials will be provided as well as lunch incl. drinks, tea and coffee throughout the session.
Badges for the ACCI Social Sundowner events are supplied by Albany Stationers
